Refund Policy

For confidence after checkout, these terms explain how voluntary returns and order-error claims are reviewed and resolved.

How Return Shipping Is Covered

We fund the approved return shipment for change-of-mind cases and send the correct procedure before anything is mailed. Return postage remains our responsibility when fulfillment or product condition is at fault, including damaged, defective, wrong, and missing goods.

Available Return Options

Within 30 days after the order arrives, you can initiate an eligible return without giving a reason and may choose an exchange instead.

Before and After Shipment

Within 5–10 business days of approval, we return funds to the original payment method, while the customer's bank determines final availability. Ask for cancellation before shipping confirmation; after the parcel leaves, use the Refund Policy rather than a cancellation.

Where Voluntary Returns Do Not Apply

The voluntary return program omits custom goods, clearance or Final Sale merchandise, gift cards, and opened products that are intimate or hygiene-sensitive. Consumer protections for condition and fulfillment problems continue to apply independently of voluntary-return limitations.

Merchant and Support Details

This store is operated by Nalgene. Reach customer care at Support@Nalgeuxr.shop or 6192746359; the complete merchant address, which serves as the default return address after approval, is 22607 Blair Manor Ln, Katy, Texas, 77449, United States.